{
"meta": {
"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
},
"nodes": [
{
"id": "dcd5f025-9af9-4e3a-96fc-25a33dcc6c00",
"name": "Ticket Exists",
"type": "n8n-nodes-base.if",
"position": [
900,
320
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"external_id\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "a5e8ec4d-bc80-4153-a677-91be2e7d02b7",
"name": "Get user data of Ticket requester",
"type": "n8n-nodes-base.zendesk",
"position": [
220,
480
],
"parameters": {
"id": "={{ $json[\"requester_id\"] }}",
"resource": "user",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "6dc07af8-d446-4704-9a08-e65f89772a9b",
"name": "Only keep needed data",
"type": "n8n-nodes-base.set",
"position": [
440,
480
],
"parameters": {
"values": {
"number": [
{
"name": "id",
"value": "={{ $json[\"id\"] }}"
},
{
"name": "contactExternalId",
"value": "={{ $json[\"external_id\"] }}"
}
],
"string": [
{
"name": "contactEmail",
"value": "={{ $json[\"email\"] }}"
},
{
"name": "contactName",
"value": "={{ $json[\"name\"] }}"
}
]
},
"options": [],
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "c3ca22e4-ae76-49ee-b117-f6da9d90ec1a",
"name": "Add user data",
"type": "n8n-nodes-base.merge",
"position": [
640,
320
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_id",
"propertyName2": "id"
},
"typeVersion": 1
},
{
"id": "713b919a-3a39-4466-b9b8-cc3575f02e45",
"name": "Update existing ticket",
"type": "n8n-nodes-base.hubspot",
"position": [
1280,
300
],
"parameters": {
"resource": "ticket",
"ticketId": "={{ $json[\"external_id\"] }}",
"operation": "update",
"updateFields": {
"ticketName": "={{ $json[\"raw_subject\"] }}",
"description": "={{ $json[\"description\"] }}"
},
"authentication": "oAuth2"
},
"credentials": {
"hubspotOAuth2Api": {
"id": "21",
"name": "HubSpot account"
}
},
"typeVersion": 1,
"continueOnFail": true
},
{
"id": "1eb40a93-2d36-4b3e-a39d-f19f369adc4e",
"name": "Update Zendesk ticket with External Id",
"type": "n8n-nodes-base.zendesk",
"position": [
2020,
480
],
"parameters": {
"id": "={{ $node[\"Contact Exists\"].json[\"id\"] }}",
"operation": "update",
"updateFields": {
"externalId": "={{ $json[\"objectId\"] }}"
}
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "a11c8809-c22f-40f5-a019-79274eba4d70",
"name": "Get last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
-260,
300
],
"parameters": {
"functionCode": "\/\/ Code here will run once per input item.\n\/\/ More info and help: https:\/\/docs.n8n.io\/nodes\/n8n-nodes-base.functionItem\n\/\/ Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n\/\/ Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
},
"typeVersion": 1
},
{
"id": "a62685c9-f786-4e7c-9e2d-cdcb1e0a3aea",
"name": "Get tickets updated after last execution",
"type": "n8n-nodes-base.zendesk",
"position": [
-40,
300
],
"parameters": {
"options": {
"query": "=updated>{{ $json[\"lastExecution\"] }}",
"sortBy": "updated_at",
"sortOrder": "desc"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "c1b23aa8-a9f6-4966-b1dc-fe48c203364c",
"name": "Set new last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
2360,
300
],
"parameters": {
"functionCode": "\/\/ Code here will run once per input item.\n\/\/ More info and help: https:\/\/docs.n8n.io\/nodes\/n8n-nodes-base.functionItem\n\/\/ Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n\/\/ Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "97ae70de-bce8-4861-a256-17002625da58",
"name": "Every 5 minutes",
"type": "n8n-nodes-base.cron",
"position": [
-460,
300
],
"parameters": {
"triggerTimes": {
"item": [
{
"mode": "everyX",
"unit": "minutes",
"value": 5
}
]
}
},
"typeVersion": 1
},
{
"id": "1d2dd552-175c-4405-b304-d4136dd2968b",
"name": "Create new Ticket",
"type": "n8n-nodes-base.hubspot",
"position": [
1780,
480
],
"parameters": {
"stageId": "1",
"resource": "ticket",
"pipelineId": "0",
"ticketName": "={{ $node['Ticket Exists'].json[\"raw_subject\"] }}",
"authentication": "oAuth2",
"additionalFields": {
"description": "={{ $node['Ticket Exists'].json[\"description\"] }}",
"associatedContactIds": "={{ [].concat($node[\"Create or update contact\"].json[\"vid\"]) }}"
}
},
"credentials": {
"hubspotOAuth2Api": {
"id": "21",
"name": "HubSpot account"
}
},
"executeOnce": false,
"typeVersion": 1
},
{
"id": "e2217f74-f1b2-4449-9937-543758a333ea",
"name": "Update External Id in Zendesk for contact",
"type": "n8n-nodes-base.zendesk",
"position": [
1520,
480
],
"parameters": {
"id": "={{ $node[\"Ticket Exists\"].json[\"requester_id\"] }}",
"resource": "user",
"operation": "update",
"updateFields": {
"external_id": "={{ $json[\"vid\"] }}"
}
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "144a3395-9f61-4aad-99e0-4a689145f93d",
"name": "Create or update contact",
"type": "n8n-nodes-base.hubspot",
"position": [
1280,
480
],
"parameters": {
"email": "={{ $json[\"contactEmail\"] }}",
"resource": "contact",
"authentication": "oAuth2",
"additionalFields": []
},
"credentials": {
"hubspotOAuth2Api": {
"id": "21",
"name": "HubSpot account"
}
},
"typeVersion": 1
}
],
"connections": {
"Add user data": {
"main": [
[
{
"node": "Ticket Exists",
"type": "main",
"index": 0
}
]
]
},
"Ticket Exists": {
"main": [
[
{
"node": "Update existing ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Create or update contact",
"type": "main",
"index": 0
}
]
]
},
"Every 5 minutes": {
"main": [
[
{
"node": "Get last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Create new Ticket": {
"main": [
[
{
"node": "Update Zendesk ticket with External Id",
"type": "main",
"index": 0
}
]
]
},
"Only keep needed data": {
"main": [
[
{
"node": "Add user data",
"type": "main",
"index": 1
}
]
]
},
"Update existing ticket": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Create or update contact": {
"main": [
[
{
"node": "Update External Id in Zendesk for contact",
"type": "main",
"index": 0
}
]
]
},
"Get last execution timestamp": {
"main": [
[
{
"node": "Get tickets updated after last execution",
"type": "main",
"index": 0
}
]
]
},
"Get user data of Ticket requester": {
"main": [
[
{
"node": "Only keep needed data",
"type": "main",
"index": 0
}
]
]
},
"Update Zendesk ticket with External Id": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Get tickets updated after last execution": {
"main": [
[
{
"node": "Get user data of Ticket requester",
"type": "main",
"index": 0
},
{
"node": "Add user data",
"type": "main",
"index": 0
}
]
]
},
"Update External Id in Zendesk for contact": {
"main": [
[
{
"node": "Create new Ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
