{
"id": "lWfWe93aNGuNPLBz",
"meta": {
"instanceId": "9fd9ca4c1981198aec5412811736ddc08ea74ed6ff5bea7bfdaf584bc90b5d4c"
},
"name": "Automate Your Customer Service With WhatsApp Business Cloud & Asana",
"tags": [],
"nodes": [
{
"id": "9d2a824a-6344-499e-a28a-454cf27b18e1",
"name": "n8n Form Trigger",
"type": "n8n-nodes-base.formTrigger",
"position": [
40,
620
],
"webhookId": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
"parameters": {
"path": "15e05cd5-c58d-4bf2-8358-f0cd1917334f",
"options": [],
"formTitle": "Contact Us!",
"formFields": {
"values": [
{
"fieldLabel": "Whats is your Name?",
"requiredField": true
},
{
"fieldType": "number",
"fieldLabel": "What is your Phone Number?",
"requiredField": true
},
{
"fieldLabel": "What is your problem?",
"requiredField": true
}
]
}
},
"typeVersion": 2
},
{
"id": "ac7cca4a-e42b-4eaa-bd8b-121c27b4f976",
"name": "WhatsApp Business Cloud",
"type": "n8n-nodes-base.whatsApp",
"position": [
800,
480
],
"parameters": {
"textBody": "=Hello {{ $json[\"Whats is your Name?\"] }},\n\nThank you for filling out the contact form.\nOur customer support team will get back to you as soon as possible.",
"operation": "send",
"phoneNumberId": "YOUR_PHONE_NUMBER",
"additionalFields": [],
"recipientPhoneNumber": "=+{{ $json['What is your Phone Number?'] }}"
},
"typeVersion": 1
},
{
"id": "76a1a4d6-241d-4167-a7b6-3e8552752b2a",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
40,
20
],
"parameters": {
"width": 835.3263974964023645952693186700344085693359375,
"height": 399.170430435235857657971791923046112060546875,
"content": "## Setup\n**Create and integrate your form**\n- You can use n8n native form or services like Typeform and integrate with them.\n- If you rename the phone number field, you also have to change this in the \"WhatsApp Business Cloud\" node \n- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes\n\n**Add your WhatsApp Business Cloud credentials & your phone number**\n- Go into the \"WhatsApp Business Cloud\" node and add your credentials\n- Replace the placeholder by your WhatsApp Business Cloud phone number\n\n**Change the text body to your liking**\n- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.\n\n**Add your Asana credentials & add your workspace ID**\n- Go into the \"Asana\" node and add your credentials\n- Replace the placeholder by your Asana workspace ID"
},
"typeVersion": 1
},
{
"id": "3259ab56-8e5b-480a-b037-a23872bd9cbd",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-400,
580
],
"parameters": {
"width": 393.3810369095532450955943204462528228759765625,
"height": 218.492768312965466748210019432008266448974609375,
"content": "## Data input\n**Form submissions**\n\nThe default way to get your data into this workflow is a n8n-native form submission. \n\nTechnically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.\n"
},
"typeVersion": 1
},
{
"id": "71310c11-bb13-4b97-a183-da9a5e0ee007",
"name": "Asana",
"type": "n8n-nodes-base.asana",
"position": [
800,
820
],
"parameters": {
"name": "=Support Ticket - {{ $json.submittedAt }}",
"workspace": "YOUR_WORKSPACE_ID",
"otherProperties": {
"notes": "={{ $json['What is your problem?'] }}"
}
},
"typeVersion": 1
},
{
"id": "3827e54a-bc87-4fa3-933f-0d1619d85697",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1020,
420
],
"parameters": {
"width": 472.67123395601748825356480665504932403564453125,
"height": 271.78617944255603333658655174076557159423828125,
"content": "## Confirmation Message\n**WhatsApp Business Cloud**\n\nThe default way to message your customer in this workflow is WhatsApp. \n\nIf your customers prefer e-mail, you can also add this capabilities to this workflow.\n\nYou would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider."
},
"typeVersion": 1
},
{
"id": "299327d9-18e1-41e2-975a-4808d6b542bb",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1020,
780
],
"parameters": {
"width": 472.67123395601748825356480665504932403564453125,
"height": 206.79421465037233929251669906079769134521484375,
"content": "## Task Management\n**Asana**\n\nThe default way to to save the support tickets in this workflow is Asana. \n\nIf your teams work with another task management software, you can replace this node."
},
"typeVersion": 1
}
],
"active": false,
"pinData": [],
"settings": {
"executionOrder": "v1"
},
"versionId": "1aedd3d7-f980-46dd-ac0b-af085e3dcf05",
"connections": {
"n8n Form Trigger": {
"main": [
[
{
"node": "WhatsApp Business Cloud",
"type": "main",
"index": 0
},
{
"node": "Asana",
"type": "main",
"index": 0
}
]
]
}
}
}
