{
"nodes": [
{
"name": "Telegram Trigger",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
0,
250
],
"parameters": {
"updates": [
"message"
]
},
"credentials": {
"telegramApi": "Telegram"
},
"typeVersion": 1
},
{
"name": "Monday.com",
"type": "n8n-nodes-base.mondayCom",
"position": [
650,
150
],
"parameters": {
"name": "={{$node[\"Freshdesk\"].json[\"subject\"]}}",
"boardId": "565971708",
"groupId": "new_group",
"resource": "boardItem",
"additionalFields": []
},
"credentials": {
"mondayComApi": "Monday"
},
"typeVersion": 1
},
{
"name": "Monday.com1",
"type": "n8n-nodes-base.mondayCom",
"position": [
650,
350
],
"parameters": {
"name": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"text\"]}}",
"boardId": "565971708",
"groupId": "topics",
"resource": "boardItem",
"additionalFields": []
},
"credentials": {
"mondayComApi": "Monday"
},
"typeVersion": 1
},
{
"name": "Telegram",
"type": "n8n-nodes-base.telegram",
"position": [
500,
150
],
"parameters": {
"text": "Hi, thanks for sending this. We will review your request for refund as soon as possible \ud83d\udcb6 \ud83d\udcb5 \ud83d\udcb7",
"chatId": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"chat\"][\"id\"]}}",
"additionalFields": []
},
"credentials": {
"telegramApi": "Telegram"
},
"typeVersion": 1
},
{
"name": "IF1",
"type": "n8n-nodes-base.if",
"position": [
180,
250
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"text\"]}}",
"value2": "refund",
"operation": "contains"
}
]
}
},
"typeVersion": 1
},
{
"name": "Freshdesk",
"type": "n8n-nodes-base.freshdesk",
"position": [
350,
150
],
"parameters": {
"options": {
"tags": "refund",
"subject": "={{$node[\"IF1\"].json[\"message\"][\"text\"]}}"
},
"requester": "email",
"requesterIdentificationValue": ""
},
"credentials": {
"freshdeskApi": "Freshdesk"
},
"typeVersion": 1
},
{
"name": "Freshdesk1",
"type": "n8n-nodes-base.freshdesk",
"position": [
350,
350
],
"parameters": {
"options": {
"tags": "complaint",
"subject": "={{$node[\"IF1\"].json[\"message\"][\"text\"]}}"
},
"requester": "email",
"requesterIdentificationValue": ""
},
"credentials": {
"freshdeskApi": "Freshdesk"
},
"typeVersion": 1
},
{
"name": "Telegram1",
"type": "n8n-nodes-base.telegram",
"position": [
500,
350
],
"parameters": {
"text": "Hi, thanks for sending this. We will review your complaint as soon as possible \ud83d\udcec \u2600\ufe0f \u2705",
"chatId": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"chat\"][\"id\"]}}",
"additionalFields": []
},
"credentials": {
"telegramApi": "Telegram"
},
"typeVersion": 1
}
],
"connections": {
"IF1": {
"main": [
[
{
"node": "Freshdesk",
"type": "main",
"index": 0
}
],
[
{
"node": "Freshdesk1",
"type": "main",
"index": 0
}
]
]
},
"Telegram": {
"main": [
[
{
"node": "Monday.com",
"type": "main",
"index": 0
}
]
]
},
"Freshdesk": {
"main": [
[
{
"node": "Telegram",
"type": "main",
"index": 0
}
]
]
},
"Telegram1": {
"main": [
[
{
"node": "Monday.com1",
"type": "main",
"index": 0
}
]
]
},
"Freshdesk1": {
"main": [
[
{
"node": "Telegram1",
"type": "main",
"index": 0
}
]
]
},
"Telegram Trigger": {
"main": [
[
{
"node": "IF1",
"type": "main",
"index": 0
}
]
]
}
}
}