{
"meta": {
"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
},
"nodes": [
{
"id": "eece2f27-2a2f-4207-a756-c3b8062c0028",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
0,
0
],
"webhookId": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
"parameters": {
"path": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
"options": [],
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "3a710d14-a56b-4a9a-a30a-f298de68d92b",
"name": "Extract Incident ID from Response",
"type": "n8n-nodes-base.set",
"position": [
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0
],
"parameters": {
"options": [],
"assignments": {
"assignments": [
{
"id": "38125eed-d2ab-4a69-b48f-97cb8d1905b1",
"name": "incident_id",
"type": "string",
"value": "={{ $json.body.text }}"
}
]
}
},
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},
{
"id": "cf285efd-f722-4c26-9b64-0b91206c739c",
"name": "Search For Incident in ServiceNow",
"type": "n8n-nodes-base.serviceNow",
"onError": "continueRegularOutput",
"position": [
440,
0
],
"parameters": {
"options": {
"sysparm_query": "=GOTOnumber={{ $json.incident_id }}",
"sysparm_display_value": "true"
},
"resource": "incident",
"operation": "getAll",
"authentication": "basicAuth"
},
"credentials": {
"serviceNowBasicApi": {
"id": "wjkWiUNQxo5PzTIb",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "84fbfbe2-e922-439e-aa33-7c70ebc2215d",
"name": "Send Incident Details to Slack",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
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180
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application\/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n \"response_type\": \"in_channel\",\n \"blocks\": [\n {\n \"type\": \"header\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"ServiceNow Incident Notification\",\n \"emoji\": true\n }\n },\n {\n \"type\": \"section\",\n \"fields\": [\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Incident ID:*\\n{{ $('Search For Incident in ServiceNow').item.json.number }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Description:*\\n{{ $('Search For Incident in ServiceNow').item.json.short_description }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Severity:*\\n{{ $('Search For Incident in ServiceNow').item.json.severity }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Caller:*\\n{{ $('Search For Incident in ServiceNow').item.json.caller_id.display_value }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Priority:*\\n{{ $('Search For Incident in ServiceNow').item.json.priority }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*State:*\\n{{ $('Search For Incident in ServiceNow').item.json.incident_state }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Category:*\\n{{ $('Search For Incident in ServiceNow').item.json.category }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Date Opened:*\\n{{ $('Search For Incident in ServiceNow').item.json.opened_at }}\"\n }\n ]\n },\n {\n \"type\": \"actions\",\n \"elements\": [\n {\n \"type\": \"button\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"View Incident\",\n \"emoji\": true\n },\n \"url\": \"https:\/\/dev206761.service-now.com\/nav_to.do?uri=incident.do?sys_id={{ $('Search For Incident in ServiceNow').item.json.sys_id }}\",\n \"action_id\": \"view_incident\"\n }\n ]\n }\n ]\n}"
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{
"id": "2bfefc69-8b4e-4bc2-8fea-1216aa95e58b",
"name": "Notify User no Incident was Found",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
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],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
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{
"name": "Content-Type",
"value": "application\/json"
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}
},
"respondWith": "json",
"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":warning: No incident was found with that ID. Please double check and try again. :warning:\"\n\t\t\t}\n\t\t}\n\t]\n}"
},
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},
{
"id": "47e3fdb0-9824-4b95-b794-972adadcfe5c",
"name": "Notify User of Error with ServiceNow",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
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],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application\/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":rotating_light: Issue connecting to ServiceNow. Please investigate in n8n. :rotating_light:\"\n\t\t\t}\n\t\t}\n\t]\n}"
},
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},
{
"id": "a64be48f-c318-41f0-950f-d5c545b56001",
"name": "Sticky Note12",
"type": "n8n-nodes-base.stickyNote",
"position": [
-60,
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],
"parameters": {
"color": 7,
"width": 431.79628558910616220600786618888378143310546875,
"height": 756.5967348425983800552785396575927734375,
"content": "\n## Receive Slack Webhook Slash Command\n\nThis section begins with the `Webhook` node, which listens for incoming Slack Slash Command requests. When triggered, it extracts the incident ID from the request payload using the `Extract Incident ID from Response` node. The incident ID is then passed forward for further processing. This setup allows users to initiate ServiceNow incident lookups directly from Slack.\n"
},
"typeVersion": 1
},
{
"id": "1434eb2a-5a9c-47f4-9e69-abaca2047c65",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
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"width": 390.19827720517213265338796190917491912841796875,
"height": 753.30436380125092910020612180233001708984375,
"content": "\n## Search ServiceNow for Incident\n\nIn this section, the `Search For Incident in ServiceNow` node queries the ServiceNow platform using the extracted incident ID. If the query returns a valid incident, the details are prepared for the Slack response. If no incident is found, the workflow routes this outcome for a corresponding Slack notification. The `Parse ServiceNow Response` node evaluates the outcome of the ServiceNow query. This ensures accurate and responsive communication with ServiceNow.\n"
},
"typeVersion": 1
},
{
"id": "b5a063f6-3676-4ff0-b1ca-944e8285db0d",
"name": "Sticky Note11",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 7,
"width": 448,
"height": 998.1743824166542253806255757808685302734375,
"content": "\n## Respond to Slack Webhook\n\nBased on the ServiceNow result:\n- The `Send Incident Details to Slack` node formats and sends detailed incident information to Slack.\n- The `Notify User no Incident was Found` node sends a user-friendly notification indicating the incident ID was invalid.\n- The `Notify User of Error with ServiceNow` node alerts the user if the ServiceNow connection fails.\nThis ensures users receive the right response for every scenario, enabling seamless incident management directly from Slack.\n"
},
"typeVersion": 1
},
{
"id": "907e9461-2cf8-4c2a-8d25-38a319861937",
"name": "Parse ServiceNow Response",
"type": "n8n-nodes-base.switch",
"position": [
640,
0
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "ServiceNow Error",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.error }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident Not Found",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6d9ff397-8bb6-41df-979c-4eb7ef16bfc1",
"operator": {
"type": "string",
"operation": "notExists",
"singleValue": true
},
"leftValue": "={{ $json.number }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident Found",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "aed034ac-8a45-44d5-9734-813a36aeadaa",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.number }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": []
},
"typeVersion": 3.20000000000000017763568394002504646778106689453125
}
],
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"connections": {
"Webhook": {
"main": [
[
{
"node": "Extract Incident ID from Response",
"type": "main",
"index": 0
}
]
]
},
"Parse ServiceNow Response": {
"main": [
[
{
"node": "Notify User of Error with ServiceNow",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify User no Incident was Found",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Incident Details to Slack",
"type": "main",
"index": 0
}
]
]
},
"Extract Incident ID from Response": {
"main": [
[
{
"node": "Search For Incident in ServiceNow",
"type": "main",
"index": 0
}
]
]
},
"Search For Incident in ServiceNow": {
"main": [
[
{
"node": "Parse ServiceNow Response",
"type": "main",
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}
]
]
}
}
}
