{
"meta": {
"instanceId": "56d2f4e489ee5971b498fdc86622af934b4f6de5339e9825a61dbe25e604dccd"
},
"nodes": [
{
"id": "d2a02884-a082-4d77-8558-b819fdfd8e09",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1305,
-337
],
"parameters": {
"color": 7,
"width": 629.040241216463982709683477878570556640625,
"height": 1416.261500302191052469424903392791748046875,
"content": "## Use **Config Bot** to setup your telegram details, like:\n1- Telegram Group ID (Don't forget add bot as admin)\n2- Telegram Channel ID (Don't forget add bot as admin)\n3- Your telegram Bot Token. (Generate through @BotFather)\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Setup data & filter & route to the correct Side.\n0- None of them - Soon - Wait V2\n1- Chat Type (`Private`)\n2- Chat Type (`Supergroup`)\n3- Chat Type (`Channel`)\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Remember:\n* Do not make your support group public. Every message sent in the group on various topics will be forwarded to the user's ticket.\n* There is no need to promote your broadcasting channel; the main reason for the channel is to organize and broadcast messages.\n* You can host a Redis database without any coding\/server management skills through Coolify.io.\n* In the next version, I will add the **edit messages** feature, where the forwarded messages will be updated with the new edited one.\n\n## Why use this method?\n* If you deal with Telegram P2P, anyone can delete messages from both sides. If you run a business, then one of your clients may delete all messages, causing you to lose the history. This solution prevents people from deleting messages; every message forwarded into the support group will not be possible to delete by the sender.\n* Team collaboration: Why share one account when you can convert the whole group into a ticketing system? With this project, you can invite all your coworkers to reply and provide support to your clients through Telegram.\n* Integrate with third-party services? Using N8N will pave the way for integrating your Telegram users' data into a CRM. In V2, we will enable the option to force new users to share their leads before receiving support."
},
"typeVersion": 1
},
{
"id": "c45c5efc-9c4d-4373-b267-bb13a01cb1de",
"name": "New User ?",
"type": "n8n-nodes-base.if",
"position": [
-400,
-140
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json.isEmpty() }}",
"value2": "true",
"operation": "regex"
}
]
}
},
"typeVersion": 1
},
{
"id": "ab015a1f-9ee3-48f6-88c2-02d43fa739bc",
"name": "Format",
"type": "n8n-nodes-base.code",
"position": [
-1260,
260
],
"parameters": {
"jsCode": "function escapeRedisJsonSyntax(value) {\n if (typeof value === 'string') {\n return value.replace(\/[\"\\\\\/]\/g, '\\\\$&');\n }\n return value;\n}\n\nconst outputItems = [];\n\nfor (let i = 0; i < items.length; i++) {\n const item = items[i];\n const escapedItem = { TG_USER_: {} };\n\n for (const key in item) {\n const value = item[key];\n if (Array.isArray(value)) {\n escapedItem.TG_USER_[key] = [escapeRedisJsonSyntax(value[0])];\n } else if (typeof value === 'object') {\n flattenObject(value, escapedItem.TG_USER_, key);\n } else {\n escapedItem.TG_USER_[key] = escapeRedisJsonSyntax(value);\n }\n }\n\n outputItems.push(escapedItem);\n}\n\nfunction flattenObject(obj, result, prefix) {\n for (const key in obj) {\n const newKey = prefix ? `${prefix}_${key}` : key;\n const value = obj[key];\n if (typeof value === 'object') {\n if (Array.isArray(value)) {\n result[newKey] = [escapeRedisJsonSyntax(value[0])];\n } else {\n flattenObject(value, result, newKey);\n }\n } else {\n result[newKey.replace('json_message_', '').replace('json_', '')] = escapeRedisJsonSyntax(value);\n }\n }\n}\n\nreturn outputItems;\n"
},
"typeVersion": 2
},
{
"id": "18c5126d-6c3e-4b5f-989e-d6830cb73a90",
"name": "Bot-Fields",
"type": "n8n-nodes-base.set",
"position": [
-1120,
260
],
"parameters": {
"mode": "raw",
"include": "selected",
"options": [],
"jsonOutput": "={{ $json.TG_USER_.removeField('BotToken').removeField('pairedItem_item').removeField('Support_Group_ID') }}"
},
"typeVersion": 3.20000000000000017763568394002504646778106689453125
},
{
"id": "0cc142e7-4fbc-4104-9529-1087a7bac68a",
"name": "Create Topic (Chat Ticket)",
"type": "n8n-nodes-base.httpRequest",
"position": [
80,
-260
],
"parameters": {
"url": "=https:\/\/api.telegram.org\/bot{{ $('Bot-Config').item.json.BotToken }}\/createForumTopic?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"]}}&name={{ encodeURIComponent(('['+$('Bot-Fields').item.json.from_first_name +'] - [id:'+ $('Bot-Fields').item.json.chat_id +']'))}}&icon_color=9367192&icon_custom_emoji_id=5417915203100613993",
"options": []
},
"typeVersion": 4.0999999999999996447286321199499070644378662109375
},
{
"id": "e983994f-7922-49c2-8c4e-73100a030898",
"name": "Save Topic ID",
"type": "n8n-nodes-base.redis",
"position": [
260,
-260
],
"parameters": {
"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}",
"value": "={\"message_thread_id\":{{ $json.result.message_thread_id }}}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"typeVersion": 1
},
{
"id": "1f3afe0c-3ec4-431f-92b7-f06df5e1b39d",
"name": "Get User Chat Topic",
"type": "n8n-nodes-base.redis",
"position": [
200,
-80
],
"parameters": {
"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}",
"keyType": "hash",
"options": [],
"operation": "get",
"propertyName": "result"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"typeVersion": 1
},
{
"id": "591e1768-58c9-428e-8a0d-69ba4cce7ccc",
"name": "Forward New Message",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueErrorOutput",
"position": [
560,
-80
],
"parameters": {
"url": "=https:\/\/api.telegram.org\/bot{{ $('Bot-Config').item.json.BotToken }}\/forwardMessage?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"] }}&message_thread_id={{ $json[\"result\"][\"message_thread_id\"] }}&from_chat_id={{ $('Bot-Fields').item.json[\"chat_id\"] }}&message_id={{ $('Bot-Fields').item.json[\"message_id\"] }}",
"method": "POST",
"options": []
},
"typeVersion": 4.0999999999999996447286321199499070644378662109375
},
{
"id": "fd063a6d-0caa-4f81-921d-f8fa952d7b9b",
"name": "IF No Topic Created",
"type": "n8n-nodes-base.if",
"position": [
40,
320
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json.error.message }}",
"value2": "thread not found",
"operation": "contains"
}
]
}
},
"typeVersion": 1
},
{
"id": "ef044803-5e2e-4e54-a10b-21ad5feadb26",
"name": "ReCreate Topic (Chat Ticket)",
"type": "n8n-nodes-base.httpRequest",
"position": [
220,
220
],
"parameters": {
"url": "=https:\/\/api.telegram.org\/bot{{ $('Bot-Config').item.json.BotToken }}\/createForumTopic?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"]}}&name={{ encodeURIComponent(('['+$('Bot-Fields').item.json.from_first_name +'] - [id:'+ $('Bot-Fields').item.json.chat_id +']'))}}&icon_color=9367192&icon_custom_emoji_id=5417915203100613993",
"options": []
},
"typeVersion": 4.0999999999999996447286321199499070644378662109375
},
{
"id": "691398ab-b434-46d0-b3fe-046235d7cdf8",
"name": "ReSave Topic ID",
"type": "n8n-nodes-base.redis",
"position": [
380,
220
],
"parameters": {
"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}",
"value": "={\"message_thread_id\":{{ $json.result.message_thread_id }}}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"typeVersion": 1
},
{
"id": "69fc3fe2-a339-4c99-a85b-6facf41526bf",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
20,
120.4766148170823498730896972119808197021484375
],
"parameters": {
"color": 3,
"width": 734.306760129410804438521154224872589111328125,
"height": 466.51903196446437505073845386505126953125,
"content": "## Re Create New Topic\n**Sometimes** in support group may the team delete or close a ticket (topic) in case of that this steps will create topic again for the user, and store the new ticket id (topic\/thread ID)."
},
"typeVersion": 1
},
{
"id": "4cb855d4-a306-4bd4-b24d-ee5f6db518d4",
"name": "Update User Data",
"type": "n8n-nodes-base.redis",
"position": [
-140,
-80
],
"parameters": {
"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}",
"value": "={{ $item(\"0\").$node[\"Bot-Fields\"].json }}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"typeVersion": 1
},
{
"id": "878f0dec-ad7b-4584-b20a-dd3db634d6dd",
"name": "Save User Data",
"type": "n8n-nodes-base.redis",
"position": [
-140,
-260
],
"parameters": {
"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}",
"value": "={{ $item(\"0\").$node[\"Bot-Fields\"].json }}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"typeVersion": 1
},
{
"id": "e411b235-74bf-4f1b-9070-da1d0dc15815",
"name": "Support Forum",
"type": "n8n-nodes-base.if",
"position": [
-620,
240
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $('Bot-Config').item.json.message.chat.id }}",
"value2": "={{ $('Bot-Config').item.json.Support_Group_ID }}",
"operation": "regex"
}
]
}
},
"typeVersion": 1
},
{
"id": "05c04455-1406-47aa-8a81-aa2ec914c502",
"name": "From Ticket",
"type": "n8n-nodes-base.if",
"position": [
-420,
220
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $('Bot-Fields').item.json.message_thread_id }}",
"operation": "isNotEmpty"
},
{
"value1": "={{ $('Bot-Fields').item.json.reply_to_message_is_topic_message }}",
"value2": "true",
"operation": "regex"
},
{
"value1": "={{ $('Bot-Fields').item.json.is_topic_message }}",
"value2": "true",
"operation": "regex"
}
]
}
},
"typeVersion": 1
},
{
"id": "71b55beb-7c93-40a1-a94b-f411d11eb713",
"name": "Forward Support Reply To User",
"type": "n8n-nodes-base.httpRequest",
"position": [
-200,
200
],
"parameters": {
"url": "=https:\/\/api.telegram.org\/bot{{ $('Bot-Config').item.json.BotToken }}\/forwardMessage?chat_id={{ $json[\"reply_to_message_forward_from_id\"] || $('Bot-Fields').item.json.reply_to_message_forum_topic_created_name.match(\/\\[id:(\\d+)\\]\/)[1] }}&from_chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"] }}&message_id={{ $('Bot-Fields').item.json[\"message_id\"] }}",
"method": "POST",
"options": []
},
"typeVersion": 4.0999999999999996447286321199499070644378662109375
},
{
"id": "aa70a9f6-ac3c-4ac4-a829-ef3e35720f2f",
"name": "IF Topic Created",
"type": "n8n-nodes-base.if",
"position": [
-420,
440
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json.forum_topic_created_name.isNotEmpty() }}",
"value2": "true",
"operation": "regex"
}
]
}
},
"typeVersion": 1
},
{
"id": "4b1ba81a-6986-48a9-b439-cd79cfe278b7",
"name": "Forward New Message to the recrated topic",
"type": "n8n-nodes-base.httpRequest",
"position": [
540,
220
],
"parameters": {
"url": "=https:\/\/api.telegram.org\/bot{{ $('Bot-Config').item.json.BotToken }}\/forwardMessage?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"] }}&message_thread_id={{ $json[\"result\"][\"message_thread_id\"] }}&from_chat_id={{ $('Bot-Fields').item.json[\"chat_id\"] }}&message_id={{ $('Bot-Fields').item.json[\"message_id\"] }}",
"method": "POST",
"options": []
},
"typeVersion": 4.0999999999999996447286321199499070644378662109375
},
{
"id": "7eef7a26-8c59-4020-90f8-45f28e36c43f",
"name": "No Operation, do nothing",
"type": "n8n-nodes-base.noOp",
"position": [
540,
420
],
"parameters": [],
"typeVersion": 1
},
{
"id": "db77035a-1256-4210-a13d-8333778fb579",
"name": "Check User in Database",
"type": "n8n-nodes-base.redis",
"notes": "Search Key",
"position": [
-580,
-140
],
"parameters": {
"operation": "keys",
"keyPattern": "=TG-USER-{{ $json.chat_id }}"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "c01200b7-8aa4-4d44-a9a9-a802179f3afc",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-660,
120
],
"parameters": {
"color": 5,
"width": 656,
"height": 473,
"content": "## Support Side\n**This Part** is meant to forward replies that sent by support (members in the group)"
},
"typeVersion": 1
},
{
"id": "a443f847-248a-4287-8aad-737c4891b344",
"name": "Send User Ticket Created Notification",
"type": "n8n-nodes-base.telegram",
"position": [
-220,
420
],
"parameters": {
"text": "A new ticket has been created for you. Please wait while one of our support team members becomes available to reply.",
"chatId": "={{ $json.forum_topic_created_name.match(\/\\[id:(\\d+)\\]\/)[1] }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "dZzfZH7baUnF4hiH",
"name": "The Live Chat Bot"
}
},
"typeVersion": 1.100000000000000088817841970012523233890533447265625
},
{
"id": "2746b480-91ed-4968-809d-9eca523d290a",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-656.25278770746854206663556396961212158203125,
-340
],
"parameters": {
"color": 3,
"width": 1409.913749402659277620841749012470245361328125,
"height": 422,
"content": "## User Side\n**This Part** is meant to save user data on a RAM database which is fast, and in same time forward the message to support after creating a new ticket (Topic) dedciated for the user id in the support group."
},
"typeVersion": 1
},
{
"id": "545d768f-a0b2-465a-a084-c43a6231d31a",
"name": "Bot-Config",
"type": "n8n-nodes-base.set",
"position": [
-880,
-200
],
"parameters": {
"fields": {
"values": [
{
"name": "BotToken",
"stringValue": "Your Bot Token here (Also add credntinals in Telegram Node)"
},
{
"name": "Support_Group_ID",
"stringValue": "Your Telegram Group here (Don't forget to give BOT admin privileges)"
},
{
"name": "Boradcast_Channel_ID",
"stringValue": "Your Telegram Channel here (Don't forget to give BOT admin privileges)"
}
]
},
"options": []
},
"typeVersion": 3.20000000000000017763568394002504646778106689453125
},
{
"id": "59145dcd-51e3-4392-ad79-85601c872931",
"name": "Telegram-Bot",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
-1240,
-200
],
"webhookId": "d8b773ab-aee9-494b-8749-f0aa80032871",
"parameters": {
"updates": [
"message",
"channel_post"
],
"additionalFields": []
},
"credentials": {
"telegramApi": {
"id": "dZzfZH7baUnF4hiH",
"name": "The Live Chat Bot"
}
},
"typeVersion": 1
},
{
"id": "14b0ac28-5be5-4878-ab57-f7361291cc8e",
"name": "1st",
"type": "n8n-nodes-base.switch",
"position": [
-980,
260
],
"parameters": {
"rules": {
"rules": [
{
"output": 1,
"value2": "private",
"operation": "regex"
},
{
"output": 2,
"value2": "supergroup",
"operation": "regex"
},
{
"output": 3,
"value2": "channel",
"operation": "regex"
}
]
},
"value1": "={{ $json.chat_type || $json.channel_post_sender_chat_type }}",
"dataType": "string",
"fallbackOutput": 0
},
"typeVersion": 1
},
{
"id": "d91e0fdf-7344-4968-beac-49c2331b5170",
"name": "Split In Batches1",
"type": "n8n-nodes-base.splitInBatches",
"notes": "Telegram Limitation 29\/sec",
"position": [
160,
780
],
"parameters": {
"options": [],
"batchSize": 29
},
"notesInFlow": true,
"typeVersion": 2
},
{
"id": "f6ce5dbb-8707-4243-9814-5bd57397e652",
"name": "Wait1",
"type": "n8n-nodes-base.wait",
"position": [
560,
740
],
"webhookId": "9f87deed-d502-46d3-8c85-ce99552a0441",
"parameters": {
"unit": "seconds",
"amount": 3
},
"typeVersion": 1
},
{
"id": "640e9ca9-de7d-4dae-a15a-d0232864c877",
"name": "Format Users",
"type": "n8n-nodes-base.code",
"position": [
-200,
780
],
"parameters": {
"jsCode": "let response = items[0].json; \/\/ get the Redis response\nlet newItems = []; \/\/ to store the new items\n\nfor(let key in response) {\n if(response.hasOwnProperty(key)) {\n newItems.push({\n json: {\n user: response[key]\n }\n });\n }\n}\n\nreturn newItems;\n"
},
"typeVersion": 1
},
{
"id": "8c330aca-3720-439e-87c6-47d914f828c3",
"name": "Broadcast Channel Post into Users",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueErrorOutput",
"position": [
380,
760
],
"parameters": {
"url": "=https:\/\/api.telegram.org\/bot{{ $('Bot-Config').item.json.BotToken }}\/copyMessage?chat_id={{ $('Split In Batches1').item.json[\"user\"][\"chat_id\"] }}&from_chat_id={{ $('Bot-Config').item.json[\"Boradcast_Channel_ID\"] }}&message_id={{ $('Bot-Config').item.json[\"channel_post\"][\"message_id\"] }}",
"method": "POST",
"options": []
},
"typeVersion": 4.0999999999999996447286321199499070644378662109375
},
{
"id": "3beb15dd-6e76-4350-97c3-22f39d768497",
"name": "Set Blocked Member",
"type": "n8n-nodes-base.redis",
"position": [
560,
900
],
"parameters": {
"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id || $('Split In Batches1').item.json.user.chat_id }}",
"value": "={\"Blocked\":{{ '1' }}}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "LNn51V8Wv8nlnOrK",
"name": "Livegram Bot"
}
},
"typeVersion": 1
},
{
"id": "03d457f1-ca11-4134-b0f9-d4d029ce141a",
"name": "IF Verified Channel",
"type": "n8n-nodes-base.if",
"position": [
-558,
800
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $('Bot-Config').item.json.channel_post.sender_chat.id }}",
"value2": "={{ $('Bot-Config').item.json.Boradcast_Channel_ID }}",
"operation": "regex"
}
]
}
},
"typeVersion": 1
},
{
"id": "6f38d2d0-5734-4829-ab97-8aca57827646",
"name": "Filter Blocked Users",
"type": "n8n-nodes-base.filter",
"position": [
-20,
780
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json.user.Blocked }}",
"value2": "1",
"operation": "notRegex"
}
]
}
},
"typeVersion": 1
},
{
"id": "37ffb301-0284-493e-abed-aaff293b4a92",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-660,
620
],
"parameters": {
"color": 6,
"width": 1413.320293398531930506578646600246429443359375,
"height": 460.58353708231464906930341385304927825927734375,
"content": "## Channel Side (Broadcasting)\n**This Part** where the support of brand broadcasting message to all previous users who used this bot before."
},
"typeVersion": 1
},
{
"id": "d34a0080-6db8-4d29-b6ff-b0b0bf3be8af",
"name": "Retrieve all users in DB",
"type": "n8n-nodes-base.redis",
"notes": "Search Key",
"position": [
-378,
780
],
"parameters": {
"operation": "keys",
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},
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}
],
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null,
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},
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{
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},
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},
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},
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},
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]
}
}
}
