{
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},
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{
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{
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"functionCode": "\/\/ Code here will run once per input item.\n\/\/ More info and help: https:\/\/docs.n8n.io\/nodes\/n8n-nodes-base.functionItem\n\/\/ Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n\/\/ Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
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"functionCode": "\/\/ Code here will run once per input item.\n\/\/ More info and help: https:\/\/docs.n8n.io\/nodes\/n8n-nodes-base.functionItem\n\/\/ Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n\/\/ Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
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{
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{
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}
},
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{
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],
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"url": "=https:\/\/n8n.zendesk.com\/api\/v2\/tickets\/{{$json[\"id\"]}}\/comments",
"options": [],
"authentication": "predefinedCredentialType",
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{
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{
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{
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"sortBy": "updated_at",
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},
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},
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}
},
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},
{
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"name": "Channel is email",
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"position": [
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],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"via\"].channel }}",
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{
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"type": "n8n-nodes-base.set",
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],
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"values": {
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{
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"value": "={{ $json[\"id\"] }}"
}
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}
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},
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},
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},
{
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"name": "Search persons by email",
"type": "n8n-nodes-base.pipedrive",
"position": [
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360
],
"parameters": {
"term": "={{ $json[\"SearchEmail\"] }}",
"resource": "person",
"operation": "search",
"additionalFields": {
"fields": "email"
}
},
"credentials": {
"pipedriveApi": {
"id": "1",
"name": "Pipedrive account"
}
},
"typeVersion": 1
},
{
"id": "01e008cf-6867-48b3-9a0d-b1b264bb5c08",
"name": "Remove duplicates to make search efficient",
"type": "n8n-nodes-base.itemLists",
"position": [
1360,
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],
"parameters": {
"compare": "selectedFields",
"options": [],
"operation": "removeDuplicates",
"fieldsToCompare": {
"fields": [
{
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}
]
}
},
"typeVersion": 1
},
{
"id": "bc3ac74d-ac87-46b8-bd59-6cafe0e0e59c",
"name": "Set search email",
"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {
"values": {
"string": [
{
"name": "SearchEmail",
"value": "={{ $json[\"via\"].source.from.address }}"
}
]
},
"options": [],
"keepOnlySet": true
},
"typeVersion": 1
},
{
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"name": "Process commenst per ticket",
"type": "n8n-nodes-base.splitInBatches",
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],
"parameters": {
"options": [],
"batchSize": 1
},
"typeVersion": 1
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{
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"type": "n8n-nodes-base.if",
"position": [
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],
"parameters": {
"conditions": {
"dateTime": [
{
"value1": "={{ $json[\"created_at\"] }}",
"value2": "={{$item(0).$node[\"Get last execution timestamp\"].json[\"lastExecution\"]}}"
}
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}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
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"type": "n8n-nodes-base.itemLists",
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],
"parameters": {
"options": [],
"fieldToSplitOut": "comments"
},
"typeVersion": 1
},
{
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"name": "Add comment as a note in Pipedrive",
"type": "n8n-nodes-base.pipedrive",
"position": [
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],
"parameters": {
"content": "=Message imported from Zendesk\n------------------------------------------------\nFrom {{$json[\"via\"][\"source\"][\"from\"][\"name\"] ?? 'Zendesk user'}}\n------------------------------------------------\n{{$json[\"body\"]}}",
"resource": "note",
"additionalFields": {
"person_id": "={{$item(0).$node[\"Process commenst per ticket\"].json[\"PipeDrivePersonId\"]}}"
}
},
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"name": "Pipedrive account"
}
},
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},
{
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"name": "NoOp2",
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],
"parameters": [],
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},
{
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"name": "Every day at 09:00",
"type": "n8n-nodes-base.cron",
"position": [
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],
"parameters": {
"triggerTimes": {
"item": [
{
"hour": 9
}
]
}
},
"typeVersion": 1
},
{
"id": "e6990744-45e2-4c08-b611-7f5bbac7ad9a",
"name": "Done processing",
"type": "n8n-nodes-base.if",
"position": [
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],
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{$node[\"Process commenst per ticket\"].context[\"noItemsLeft\"]}}",
"value2": true
}
]
},
"combineOperation": "any"
},
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}
],
"connections": {
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{
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],
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}
]
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},
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{
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"type": "main",
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},
{
"node": "Add Pipedrive person Id to Zendesk tickets",
"type": "main",
"index": 0
}
],
[
{
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}
]
]
},
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"type": "main",
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}
]
]
},
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}
]
]
},
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},
{
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}
],
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}
]
]
},
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}
]
]
},
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{
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}
]
]
},
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{
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}
]
]
},
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{
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}
]
]
},
"Add comment as a note in Pipedrive": {
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{
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}
]
]
},
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}
]
]
},
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{
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"type": "main",
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}
]
]
},
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[
{
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"type": "main",
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}
]
]
},
"Remove duplicates to make search efficient": {
"main": [
[
{
"node": "Search persons by email",
"type": "main",
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}
]
]
}
}
}
