{
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"templateCredsSetupCompleted": true
},
"nodes": [
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],
"parameters": {
"color": 7,
"width": 1440,
"height": 620,
"content": "\n## Find Customer\nThis portion of the workflow queries the customer database and returns customer details to the AI agent if found. If not found, it returns NOT_FOUND for the customer details. "
},
"typeVersion": 1
},
{
"id": "00b35d71-a6e6-43e8-a57b-a29a0c476b23",
"name": "Check if user found",
"type": "n8n-nodes-base.if",
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],
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"options": {
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"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $json.Name }}",
"rightValue": ""
}
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{
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"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
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"width": 1460,
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"content": "\n## Create Zendesk Ticket \nCreates a Zendesk ticket on behalf of the customer when needed."
},
"typeVersion": 1
},
{
"id": "19f99374-82a6-4978-a159-9b68accda619",
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"type": "n8n-nodes-base.stickyNote",
"position": [
-420,
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],
"parameters": {
"color": 7,
"width": 1920,
"height": 700,
"content": "\n## Schedule a meeting\nThis gives availability for google calendar and schedules a meeting as well "
},
"typeVersion": 1
},
{
"id": "ad83adab-eecb-49f7-ba95-b53889f8dded",
"name": "Sticky Note3",
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"position": [
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],
"parameters": {
"color": 7,
"width": 900,
"height": 540,
"content": "\n## Give Product team transcripts for analysis\nNeed to help your product team out"
},
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},
{
"id": "4b224fd9-d056-4f2a-aa91-aa4cbee4c44a",
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{
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"operator": {
"type": "dateTime",
"operation": "after"
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"leftValue": "={{ $json.availability }}",
"rightValue": "={{ $now }}"
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{
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"name": "Create Ticket",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
340,
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],
"parameters": {
"url": "https:\/\/n8n8688.zendesk.com\/api\/v2\/tickets",
"method": "POST",
"options": {
"redirect": {
"redirect": []
}
},
"jsonBody": "={\n \"ticket\": {\n \"requester_id\": \"{{ $json.user.id }}\",\n \"subject\": \"New TechFin Customer Ticket for {{ $json.user.name }}\",\n \"comment\": {\n \"body\": \"{{ $('Extract Zendesk Fields').item.json.body.summary }}\\n\\n{{ $('Extract Zendesk Fields').item.json.body.transcript.replace(\/\\n\/g, \"\\\\n\").replace(\/\\\\'\/g, \"\\\\'\").replace(\/\\\\\"\/g, '\\\\\"').replace(\/\\\\&\/g, \"\\\\&\").replace(\/\\\\r\/g, \"\\\\r\").replace(\/\\\\t\/g, \"\\\\t\").replace(\/\\\\b\/g, \"\\\\b\").replace(\/\\\\f\/g, \"\\\\f\") }}\"\n }\n }\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"headerParameters": {
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{
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"value": "application\/json"
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},
"nodeCredentialType": "zendeskApi"
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"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
120,
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],
"parameters": {
"url": "https:\/\/n8n8688.zendesk.com\/api\/v2\/users\/create_or_update",
"method": "POST",
"options": [],
"jsonBody": "={\n \"user\": {\n \"email\": \"{{ $json.body.email }}\",\n \"identities\": [\n {\n \"type\": \"email\",\n \"value\": \"{{ $json.body.email }}\"\n }\n ],\n \"name\": \"{{ $json.body.name }}\"\n }\n}",
"sendBody": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "zendeskApi"
},
"credentials": {
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{
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],
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"operator": {
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"singleValue": true
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"leftValue": "={{ $json.ticket.url }}",
"rightValue": ""
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{
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"respondWith": "json",
"responseBody": "{\n \"status\": \"SUCCESS_TICKET_SUBMITTED\"\n}"
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{
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"type": "n8n-nodes-base.respondToWebhook",
"position": [
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],
"parameters": {
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"responseCode": 400
},
"respondWith": "json",
"responseBody": "{\n \"status\": \"TICKET_ERROR\"\n}"
},
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},
{
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"name": "Airtable Endpoint",
"type": "n8n-nodes-base.webhook",
"position": [
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],
"webhookId": "9a52822c-0304-4dad-a86a-ae662161243c",
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"path": "9a52822c-0304-4dad-a86a-ae662161243c",
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"httpMethod": "POST"
},
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},
{
"id": "53783abf-8254-46e2-8b1f-c797f880fa1b",
"name": "Gcal Endpoint",
"type": "n8n-nodes-base.webhook",
"position": [
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],
"webhookId": "c1020b94-603c-4981-ab48-51e208d17223",
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},
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},
{
"id": "df6a885b-d9ea-4033-bb2d-6a222ca9153f",
"name": "Zendesk Endpoint",
"type": "n8n-nodes-base.webhook",
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],
"webhookId": "9c15c8ac-8f3a-40d3-8ad5-e40468388968",
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},
{
"id": "993c83c7-c376-4bc8-8cb9-995de92d6c4e",
"name": "Voiceflow Endpoint",
"type": "n8n-nodes-base.webhook",
"position": [
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],
"webhookId": "d9b20efe-9bb4-4d8b-b9aa-d568f43f78ea",
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"responseMode": "responseNode"
},
"typeVersion": 2
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{
"id": "399c2471-3a3d-458a-bb5d-a0a5e42f3121",
"name": "Extract Phone Number",
"type": "n8n-nodes-base.set",
"position": [
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"assignments": {
"assignments": [
{
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"name": "query.phone_number",
"type": "string",
"value": "={{ $json.query.phone_number.replace(\/^\\+\/, '') }}"
}
]
}
},
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{
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"type": "n8n-nodes-base.set",
"position": [
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],
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"assignments": [
{
"id": "3490074c-304b-4424-b724-74afba26f71e",
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"type": "string",
"value": "={{ $json.body.email }}"
},
{
"id": "0b5d31dc-029b-4055-91f3-55d820b43cdb",
"name": "body.name",
"type": "string",
"value": "={{ $json.body.name }}"
},
{
"id": "79ba72a8-42ff-481e-9ca8-6d9237ba84d8",
"name": "body.transcript",
"type": "string",
"value": "={{ $json.body.transcript }}"
},
{
"id": "77aeef5e-fb51-46d9-a66f-03bc7fe29ac7",
"name": "body.summary",
"type": "string",
"value": "={{ $json.body.summary }}"
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{
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"name": "Extract Gcal Data",
"type": "n8n-nodes-base.set",
"onError": "continueRegularOutput",
"position": [
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],
"parameters": {
"options": [],
"assignments": {
"assignments": [
{
"id": "b0e95ac3-08a7-48ad-917a-9736f6e07cd2",
"name": "availability",
"type": "string",
"value": "={{ $json.query.datetime.toDateTime() }}"
},
{
"id": "ddc4b463-2acc-45bd-9d09-fee782ab1879",
"name": "query.name",
"type": "string",
"value": "={{ $json.query.name }}"
},
{
"id": "3f4cbd33-fa49-4a0e-bd48-919ab7224684",
"name": "query.email",
"type": "string",
"value": "={{ $json.query.email }}"
},
{
"id": "1027589d-b475-4330-9686-9b7a9e7ece8f",
"name": "query.summary",
"type": "string",
"value": "={{ $json.query.summary }}"
}
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}
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"alwaysOutputData": true
},
{
"id": "813b50b7-2255-441a-8ad6-15cde81ec14d",
"name": "Extract Airtable Data",
"type": "n8n-nodes-base.set",
"position": [
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],
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"assignments": [
{
"id": "6f121f9b-6692-41fa-849b-f613d9fe9009",
"name": "phone",
"type": "string",
"value": "={{ $json.query.phone }}"
},
{
"id": "acec6f45-271d-4f6a-bf29-e8ea1f5d9fa7",
"name": "summary",
"type": "string",
"value": "={{ $json.query.summary }}"
},
{
"id": "e76573ec-3884-4fe8-b34f-19b77022ba31",
"name": "transcript",
"type": "string",
"value": "={{ $json.query.transcript }}"
},
{
"id": "a3951676-739a-4641-99b1-ed7f5fcbf08d",
"name": "type",
"type": "string",
"value": "={{ $json.query.type }}"
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},
{
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"type": "n8n-nodes-base.airtable",
"position": [
180,
1560
],
"parameters": {
"base": {
"__rl": true,
"mode": "list",
"value": "app9dFu44S5VTIFRV",
"cachedResultUrl": "https:\/\/airtable.com\/app9dFu44S5VTIFRV",
"cachedResultName": "Product Customer Analysis"
},
"table": {
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"mode": "list",
"value": "tblXGczD6wjZ6ZNko",
"cachedResultUrl": "https:\/\/airtable.com\/app9dFu44S5VTIFRV\/tblXGczD6wjZ6ZNko",
"cachedResultName": "Table 1"
},
"columns": {
"value": {
"Phone": "={{ $json.phone }}",
"Summary": "={{ $json.summary }}",
"Transcript": "={{ $json.transcript }}",
"Customer Type": "={{ $json.type }}"
},
"schema": [
{
"id": "Phone",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Phone",
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{
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"removed": false,
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"required": false,
"displayName": "Summary",
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"canBeUsedToMatch": true
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{
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"removed": false,
"readOnly": false,
"required": false,
"displayName": "Transcript",
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"canBeUsedToMatch": true
},
{
"id": "Customer Type",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Customer Type",
"defaultMatch": false,
"canBeUsedToMatch": true
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"convertFieldsToString": false
},
"options": [],
"operation": "create"
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{
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"name": "Query Google Sheets for Phone",
"type": "n8n-nodes-base.googleSheets",
"position": [
160,
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],
"parameters": {
"options": [],
"filtersUI": {
"values": [
{
"lookupValue": "={{ $json.query.phone_number }}",
"lookupColumn": "Phone Number"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https:\/\/docs.google.com\/spreadsheets\/d\/17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw\/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw",
"cachedResultUrl": "https:\/\/docs.google.com\/spreadsheets\/d\/17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw\/edit?usp=drivesdk",
"cachedResultName": "Customer Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "4ZBfVX71VUd6pRy3",
"name": "Google Sheets Angel Access"
}
},
"typeVersion": 4.5,
"alwaysOutputData": true
},
{
"id": "d0948a72-c8a8-48f6-b5d8-adb52a44a169",
"name": "Respond to Webhook with Customer Data",
"type": "n8n-nodes-base.respondToWebhook",
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],
"parameters": {
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{
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"type": "n8n-nodes-base.respondToWebhook",
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],
"parameters": {
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{
"id": "9de11b89-bbe8-4ce4-9838-27e497146966",
"name": "Set Error Data",
"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {
"options": [],
"assignments": {
"assignments": [
{
"id": "1ec3d6bd-41d8-489b-8c52-73c88267e0bd",
"name": "row_number",
"type": "string",
"value": "NOT_FOUND"
},
{
"id": "bfd6215e-f4ed-4d75-b9ae-d5925f87eb98",
"name": "Name",
"type": "string",
"value": "NOT_FOUND"
},
{
"id": "e06fc869-57e7-4dc5-b563-4d093be654ab",
"name": "Email Address",
"type": "string",
"value": "NOT_FOUND"
},
{
"id": "ae1a429b-1c21-4dcb-bf68-e0c01732ec5e",
"name": "Tier",
"type": "string",
"value": "NOT_FOUND"
},
{
"id": "879369f3-79f7-4420-bcec-b72f67212297",
"name": "Phone Number",
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{
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"name": "Check Calendar Availability",
"type": "n8n-nodes-base.googleCalendar",
"position": [
300,
800
],
"parameters": {
"options": [],
"timeMax": "={{ $json.availability.toDateTime().plus(30, 'minutes') }}",
"timeMin": "={{ $json.availability }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "angel@n8n.io",
"cachedResultName": "angel@n8n.io"
},
"resource": "calendar"
},
"credentials": {
"googleCalendarOAuth2Api": {
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"name": "Google Calendar account 9"
}
},
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{
"id": "52732530-e120-4403-b623-e087a0005383",
"name": "Create Calendar Event",
"type": "n8n-nodes-base.googleCalendar",
"position": [
800,
680
],
"parameters": {
"end": "={{ $('Extract Gcal Data').item.json.availability.toDateTime().plus(30, 'minutes') }}",
"start": "={{ $('Extract Gcal Data').item.json.availability }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "angel@n8n.io",
"cachedResultName": "angel@n8n.io"
},
"additionalFields": {
"summary": "=TechFin Enterprise Customer Success Meeting with {{ $('Extract Gcal Data').item.json.query.name }}",
"attendees": [
"={{ $('Extract Gcal Data').item.json.query.email }}"
],
"description": "={{ $('Extract Gcal Data').item.json.query.summary }}"
}
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "zjwDrLg8gSlOpOQI",
"name": "Google Calendar account 9"
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{
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"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {
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"assignments": {
"assignments": [
{
"id": "759c2ab4-bc39-4f7c-b585-212d6d6e9ab5",
"name": "status",
"type": "string",
"value": "MEETING_BOOKED_SUCCESSFULLY"
}
]
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