Workflow: Zendesk GitHub Create

Workflow Details

Download Workflow
{
    "meta": {
        "instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
    },
    "nodes": [
        {
            "id": "f0913aa6-4e78-4808-b828-7e9953e71764",
            "name": "Get ticket",
            "type": "n8n-nodes-base.zendesk",
            "position": [
                380,
                480
            ],
            "parameters": {
                "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
                "operation": "get"
            },
            "credentials": {
                "zendeskApi": {
                    "id": "24",
                    "name": "[UPDATE ME]"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "f8774217-bc05-4b02-8632-154654f79d5f",
            "name": "IF",
            "type": "n8n-nodes-base.if",
            "position": [
                780,
                480
            ],
            "parameters": {
                "conditions": {
                    "string": [
                        {
                            "value1": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}",
                            "operation": "isNotEmpty"
                        }
                    ]
                }
            },
            "typeVersion": 1
        },
        {
            "id": "6ae7e40b-b75c-41e2-9ba7-bb299f12911a",
            "name": "Update ticket",
            "type": "n8n-nodes-base.zendesk",
            "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
            "position": [
                1180,
                580
            ],
            "parameters": {
                "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
                "operation": "update",
                "updateFields": {
                    "customFieldsUi": {
                        "customFieldsValues": [
                            {
                                "id": 6721726848029,
                                "value": "={{$node[\"Create issue\"].json[\"number\"]}}"
                            }
                        ]
                    }
                }
            },
            "credentials": {
                "zendeskApi": {
                    "id": "24",
                    "name": "[UPDATE ME]"
                }
            },
            "notesInFlow": true,
            "typeVersion": 1
        },
        {
            "id": "7959986c-cfbf-4ba2-a968-95b62d2aa819",
            "name": "Determine",
            "type": "n8n-nodes-base.function",
            "notes": "if issue was created already in Jira",
            "position": [
                580,
                480
            ],
            "parameters": {
                "functionCode": "\/* configure here =========================================================== *\/\n\/*  Zendesk field ID which represents the \"GitHub Issue Number\" field.\n*\/\nconst ISSUE_KEY_FIELD_ID = 6721726848029;\n\n\/* ========================================================================== *\/\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    \/\/ instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var github_issue_number = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            github_issue_number = custom_fields[i].value;\n            break;\n        }\n    }\n\n    \/\/ push the new item to the new_items array\n    new_items.push({\n        \"GitHub Issue Number\": github_issue_number\n    });\n}\n\nreturn new_items;"
            },
            "notesInFlow": true,
            "typeVersion": 1
        },
        {
            "id": "a1ca21d3-958f-498c-a896-05d4ecbc286d",
            "name": "Create issue",
            "type": "n8n-nodes-base.github",
            "position": [
                980,
                580
            ],
            "parameters": {
                "owner": "John-n8n",
                "title": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
                "labels": [],
                "assignees": [],
                "repository": "DemoRepo"
            },
            "credentials": {
                "githubApi": {
                    "id": "20",
                    "name": "[UPDATE ME]"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "1ad6f536-2cdb-4ecc-85b4-2e960fb84498",
            "name": "Create comment on existing issue",
            "type": "n8n-nodes-base.github",
            "position": [
                980,
                380
            ],
            "parameters": {
                "body": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
                "owner": "John-n8n",
                "operation": "createComment",
                "repository": "DemoRepo",
                "issueNumber": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}"
            },
            "credentials": {
                "githubApi": {
                    "id": "20",
                    "name": "[UPDATE ME]"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "73e8c380-63de-4e5a-8e57-a17956174869",
            "name": "On new Zendesk ticket",
            "type": "n8n-nodes-base.webhook",
            "position": [
                180,
                480
            ],
            "webhookId": "b4253880-b5e2-4d61-bb2a-b0ea335bee14",
            "parameters": {
                "path": "b4253880-b5e2-4d61-bb2a-b0ea335bee14",
                "options": [],
                "httpMethod": "POST"
            },
            "typeVersion": 1
        }
    ],
    "connections": {
        "IF": {
            "main": [
                [
                    {
                        "node": "Create comment on existing issue",
                        "type": "main",
                        "index": 0
                    }
                ],
                [
                    {
                        "node": "Create issue",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Determine": {
            "main": [
                [
                    {
                        "node": "IF",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Get ticket": {
            "main": [
                [
                    {
                        "node": "Determine",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Create issue": {
            "main": [
                [
                    {
                        "node": "Update ticket",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "On new Zendesk ticket": {
            "main": [
                [
                    {
                        "node": "Get ticket",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        }
    }
}
Back to Workflows

Related Workflows

Bitly Datetime Update Webhook
View
Testing Mulitple Local LLM with LM Studio
View
Schedule Telegram Create Scheduled
View
Splitout Filter Import Webhook
View
HTTP Form Create Webhook
View
Noop GoogleSheets Create Webhook
View
Receive updates for the position of the ISS every minute and push it to a database
View
YouTube to Airtable Anonym
View
Shopify Twitter Create Triggered
View
GoogleSheets Slack Send Triggered
View