{
"meta": {
"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
},
"nodes": [
{
"id": "9d40c0b9-498f-421c-b731-3a387402b69a",
"name": "Get last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
380,
360
],
"parameters": {
"functionCode": "\/\/ Code here will run once per input item.\n\/\/ More info and help: https:\/\/docs.n8n.io\/nodes\/n8n-nodes-base.functionItem\n\/\/ Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n\/\/ Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().getTime();\n}\n\nitem.executionTimeStamp = new Date().getTime();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
},
"typeVersion": 1
},
{
"id": "ddb12f68-1f6b-41fb-bfd4-038697ce4d75",
"name": "Set new last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
3280,
380
],
"parameters": {
"functionCode": "\/\/ Code here will run once per input item.\n\/\/ More info and help: https:\/\/docs.n8n.io\/nodes\/n8n-nodes-base.functionItem\n\/\/ Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n\/\/ Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "42888df0-1f7e-4990-87b3-3226a474110e",
"name": "Get tickets created after last execution",
"type": "n8n-nodes-base.zendesk",
"position": [
620,
360
],
"parameters": {
"options": {
"query": "=created>{{ $json[\"lastExecution\"] }}",
"sortBy": "updated_at",
"sortOrder": "desc"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "2f0f71f6-3d4c-4895-9313-7f47e3b2ed86",
"name": "Get requester information",
"type": "n8n-nodes-base.zendesk",
"position": [
840,
460
],
"parameters": {
"id": "={{ $json[\"requester_id\"] }}",
"resource": "user",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "284fd54b-bd7b-4fbb-8a14-0c4fa62a3200",
"name": "Keep only needed requester information",
"type": "n8n-nodes-base.set",
"position": [
1060,
460
],
"parameters": {
"values": {
"number": [
{
"name": "requester_id",
"value": "={{ $json[\"id\"] }}"
}
],
"string": [
{
"name": "requester_email",
"value": "={{ $json[\"email\"] }}"
}
]
},
"options": [],
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "17c3b860-60cb-4885-b503-9086b461bde0",
"name": "Keep only requester owner email",
"type": "n8n-nodes-base.set",
"position": [
2000,
480
],
"parameters": {
"values": {
"string": [
{
"name": "requester_pipedrive_email",
"value": "={{ $node[\"Search requester in pipedrive\"].json[\"primary_email\"] }}"
},
{
"name": "requester_pipedrive_owner_email",
"value": "={{ $json[\"data\"].email }}"
}
]
},
"options": [],
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "a4ccf1d7-5d9f-4c4e-a5b9-c54ed77c5c44",
"name": "Every 5 minutes",
"type": "n8n-nodes-base.cron",
"position": [
160,
360
],
"parameters": {
"triggerTimes": {
"item": [
{
"mode": "everyX",
"unit": "minutes",
"value": 5
}
]
}
},
"typeVersion": 1
},
{
"id": "99fb51d8-0d93-4db9-868d-757046d1bdc2",
"name": "Add requester information to ticket data",
"type": "n8n-nodes-base.merge",
"position": [
1280,
380
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_id",
"propertyName2": "requester_id"
},
"typeVersion": 1
},
{
"id": "a4c7acd0-b2b6-48bb-b7b7-d2826ddb1f9d",
"name": "Search requester in pipedrive",
"type": "n8n-nodes-base.pipedrive",
"position": [
1560,
480
],
"parameters": {
"term": "={{ $json[\"requester_email\"] }}",
"resource": "person",
"operation": "search",
"additionalFields": {
"fields": "email"
}
},
"credentials": {
"pipedriveApi": {
"id": "1",
"name": "Pipedrive account"
}
},
"typeVersion": 1
},
{
"id": "7a8a3bf3-9f57-40ad-a31f-45522264f101",
"name": "Get owner information of Pipedrive contact",
"type": "n8n-nodes-base.httpRequest",
"position": [
1780,
480
],
"parameters": {
"url": "=https:\/\/n8n.pipedrive.com\/api\/v1\/users\/{{$json[\"owner\"][\"id\"]}}",
"options": [],
"authentication": "predefinedCredentialType",
"nodeCredentialType": "pipedriveApi"
},
"credentials": {
"pipedriveApi": {
"id": "1",
"name": "Pipedrive account"
}
},
"typeVersion": 2
},
{
"id": "64a7fc0c-ddb4-4d84-86a6-3e9bd361ce46",
"name": "Get agents and admins",
"type": "n8n-nodes-base.zendesk",
"position": [
1780,
700
],
"parameters": {
"filters": {
"role": [
"agent",
"admin"
]
},
"resource": "user",
"operation": "getAll",
"returnAll": true
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "0117d5f8-e9b2-46c9-9777-7ae82e002cc2",
"name": "Keep only email and Id",
"type": "n8n-nodes-base.set",
"position": [
2000,
700
],
"parameters": {
"values": {
"string": [
{
"name": "agent_email",
"value": "={{ $json[\"email\"] }}"
},
{
"name": "agent_id",
"value": "={{ $json[\"id\"] }}"
}
]
},
"options": [],
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "eaa7b072-0499-4b3a-96af-433d3afc12f9",
"name": "Add Pipedrive agent data to pipedrive contact information",
"type": "n8n-nodes-base.merge",
"position": [
2280,
500
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_pipedrive_owner_email",
"propertyName2": "agent_email"
},
"typeVersion": 1
},
{
"id": "b9619e3d-c951-47ae-bbb5-db50e7ae5abe",
"name": "Add contact owner to ticket data",
"type": "n8n-nodes-base.merge",
"position": [
2540,
400
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_email",
"propertyName2": "requester_pipedrive_email"
},
"typeVersion": 1
},
{
"id": "14f88f5f-2bab-42f2-bea7-a7566e6d45b1",
"name": "Contact exists in Pipedrive",
"type": "n8n-nodes-base.if",
"position": [
2760,
400
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"agent_id\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "38da1ccc-3d23-41cd-84b3-6fc249aedca5",
"name": "Change assignee to Pipedrive contact owner",
"type": "n8n-nodes-base.zendesk",
"position": [
3020,
380
],
"parameters": {
"id": "={{ $json[\"id\"] }}",
"operation": "update",
"updateFields": {
"assigneeEmail": "={{$json[\"requester_pipedrive_owner_email\"]}}"
}
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
},
{
"id": "4295e0e2-88e8-4f93-8432-47fff452cfc5",
"name": "Add a note requester not found",
"type": "n8n-nodes-base.zendesk",
"position": [
3020,
580
],
"parameters": {
"id": "={{ $json[\"id\"] }}",
"operation": "update",
"updateFields": {
"internalNote": "Requester not found in Pipedrive"
}
},
"credentials": {
"zendeskApi": {
"id": "5",
"name": "Zendesk account"
}
},
"typeVersion": 1
}
],
"connections": {
"Every 5 minutes": {
"main": [
[
{
"node": "Get last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Get agents and admins": {
"main": [
[
{
"node": "Keep only email and Id",
"type": "main",
"index": 0
}
]
]
},
"Keep only email and Id": {
"main": [
[
{
"node": "Add Pipedrive agent data to pipedrive contact information",
"type": "main",
"index": 1
}
]
]
},
"Get requester information": {
"main": [
[
{
"node": "Keep only needed requester information",
"type": "main",
"index": 0
}
]
]
},
"Contact exists in Pipedrive": {
"main": [
[
{
"node": "Change assignee to Pipedrive contact owner",
"type": "main",
"index": 0
}
],
[
{
"node": "Add a note requester not found",
"type": "main",
"index": 0
}
]
]
},
"Get last execution timestamp": {
"main": [
[
{
"node": "Get tickets created after last execution",
"type": "main",
"index": 0
}
]
]
},
"Search requester in pipedrive": {
"main": [
[
{
"node": "Get owner information of Pipedrive contact",
"type": "main",
"index": 0
}
]
]
},
"Add a note requester not found": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Keep only requester owner email": {
"main": [
[
{
"node": "Add Pipedrive agent data to pipedrive contact information",
"type": "main",
"index": 0
}
]
]
},
"Add contact owner to ticket data": {
"main": [
[
{
"node": "Contact exists in Pipedrive",
"type": "main",
"index": 0
}
]
]
},
"Keep only needed requester information": {
"main": [
[
{
"node": "Add requester information to ticket data",
"type": "main",
"index": 1
}
]
]
},
"Add requester information to ticket data": {
"main": [
[
{
"node": "Search requester in pipedrive",
"type": "main",
"index": 0
},
{
"node": "Add contact owner to ticket data",
"type": "main",
"index": 0
}
]
]
},
"Get tickets created after last execution": {
"main": [
[
{
"node": "Add requester information to ticket data",
"type": "main",
"index": 0
},
{
"node": "Get requester information",
"type": "main",
"index": 0
}
]
]
},
"Change assignee to Pipedrive contact owner": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Get owner information of Pipedrive contact": {
"main": [
[
{
"node": "Keep only requester owner email",
"type": "main",
"index": 0
}
]
]
},
"Add Pipedrive agent data to pipedrive contact information": {
"main": [
[
{
"node": "Add contact owner to ticket data",
"type": "main",
"index": 1
}
]
]
}
}
}
